Terms and Conditions for coaching services by Sofia Jagbrant
1) My Status and Scope of Practice
My name is Sofia Jagbrant and I am a certified International Community Coach, Rapid Transformational Therapy Practitioner in the Marisa Peer Methodology, Hypnocoach, NLP Master Practitioner, and Mental trainer Practitioner from the Scandinavian Leadership Institute.
2) Description of Coaching
Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. Coaching unleashes potential and creates personal growth amongst individuals. Coaching is known to produce a transformative effect on clients with many various issues. However, I do not diagnose or treat disease and I am not a physician or a psychologist. These sessions are not a substitute for diagnosis or treatment from a qualified health practitioner for illnesses, injuries, or other medical conditions. My practice is guided by the Code of Ethics and Standards of Care developed by the International Coaching Community (ICC).
3) Use of hypnosis in the coaching package
I’m incorporating elements of HypnoCoaching (developmental hypnosis) for personal and professional development purposes in the coaching package since it is effective for a number of various issues. Hypnosis is a natural state of mind which we naturally are entering hundred of times several day, such as when we are daydreaming. You are in full control and aware of everything that is happening in the HypnoCoaching sessions. I can not make you do anything that you don't want to do.
In the HypnoCoaching sessions, I'm moving you into a relaxed and highly suggestible state which helps you to make an inner journey of transformation. Based on your need, you make an inner journey in the past, sometimes to the future. When entering the past, regression helps you to understand the roots of your issues and thereby start the process of healing and change. When entering the future, it helps you to believe in yourself and find the resources you need in order to better deal with a particular situation, as well develop self-compassion.
4) Responsibilities and the relation between the coach and the client
A. Coach agrees to maintain the ethics and standards of behavior established by the International Coaching Community “(ICC)”.
B. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
C. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
D. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
E. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
5) Services
The parties agree to engage in the selected Coaching Program through Sofia Jagbrant’s online booking system. The coaching takes place online by the use of Zoom or Skype if not else has been agreed. The standard coaching packages includes sessions every second week for a fixed period of time which is explained on the booking page (3 or 6 months). The hypnosis package should be used within a period of 6 months. The coach will be available to Client by email and on phone in between scheduled meetings during work hours (08.00-17.00).
6) Schedule and Fees
The coaching package agreements start its validity when the client pay his or her first session. The fees can be found in the online booking agenda and includes 25 % of Swedish VAT). In order for the client to secure her package, the fee should be paid after the initial complimentary coaching session. The sessions are 60-90 minutes long.
The client agrees that it is the Client's responsibility to notify the Coach a minimum of 24 hours in advance (by rebooking on the online site or sending an email) of the scheduled session. If not being rescheduled, the session will be part of the package.
7) Procedure
The time of the coaching will be scheduled by the client based on Sofia Jagbrant’s online booking calendar. The coach will initiate all online scheduled calls either by the use of skype or zoom. If the client is not online and has not given any notification, the coach will leave the call after 10 minutes and the session will be counted as a full coaching session.
8) Confidentiality/Client Rights:
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICC Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
Confidentiality is subject to the following exceptions:
1. You may instruct me to release information to other health care practitioners in writing.
2. I may release information if subpoenaed or otherwise legally obligated or reasonably allowed to do so (Including circumstances where there is clear and imminent danger to yourself or another person).
3. Your confidential personal file is kept in a secure location and is retained for up to 4 years after you suspend services after which time all information will be destroyed in a proper manner.
4. Your confidentiality is always subject to exclusions dictated by national laws and regulations.
9) Record Retention Policy - GDPR
The Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 4 years.
10) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
11) Entire Agreement
This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations.
12) Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given.
13) Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
14) Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
15) Applicable Law
This Agreement shall be governed and construed in accordance with the laws of Sweden, without giving effect to any conflicts of laws provisions.
16) Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. The client agrees to the client by clicking Yes to the agreement in booking the coaching package on the online booking system.
17) Notes from sessions
I'm taking journal notes during our sessions such as own reflections and procedure of it in order to better remember and conduct follow up sessions with you. It is only me who has access to the notes and they are stored safely. Two years after our last session I remove the notes from the sessions. You have the right to see your journal notes, as well to ask me to destroy them.
My name is Sofia Jagbrant and I am a certified International Community Coach, Rapid Transformational Therapy Practitioner in the Marisa Peer Methodology, Hypnocoach, NLP Master Practitioner, and Mental trainer Practitioner from the Scandinavian Leadership Institute.
2) Description of Coaching
Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. Coaching unleashes potential and creates personal growth amongst individuals. Coaching is known to produce a transformative effect on clients with many various issues. However, I do not diagnose or treat disease and I am not a physician or a psychologist. These sessions are not a substitute for diagnosis or treatment from a qualified health practitioner for illnesses, injuries, or other medical conditions. My practice is guided by the Code of Ethics and Standards of Care developed by the International Coaching Community (ICC).
3) Use of hypnosis in the coaching package
I’m incorporating elements of HypnoCoaching (developmental hypnosis) for personal and professional development purposes in the coaching package since it is effective for a number of various issues. Hypnosis is a natural state of mind which we naturally are entering hundred of times several day, such as when we are daydreaming. You are in full control and aware of everything that is happening in the HypnoCoaching sessions. I can not make you do anything that you don't want to do.
In the HypnoCoaching sessions, I'm moving you into a relaxed and highly suggestible state which helps you to make an inner journey of transformation. Based on your need, you make an inner journey in the past, sometimes to the future. When entering the past, regression helps you to understand the roots of your issues and thereby start the process of healing and change. When entering the future, it helps you to believe in yourself and find the resources you need in order to better deal with a particular situation, as well develop self-compassion.
4) Responsibilities and the relation between the coach and the client
A. Coach agrees to maintain the ethics and standards of behavior established by the International Coaching Community “(ICC)”.
B. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
C. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
D. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
E. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
5) Services
The parties agree to engage in the selected Coaching Program through Sofia Jagbrant’s online booking system. The coaching takes place online by the use of Zoom or Skype if not else has been agreed. The standard coaching packages includes sessions every second week for a fixed period of time which is explained on the booking page (3 or 6 months). The hypnosis package should be used within a period of 6 months. The coach will be available to Client by email and on phone in between scheduled meetings during work hours (08.00-17.00).
6) Schedule and Fees
The coaching package agreements start its validity when the client pay his or her first session. The fees can be found in the online booking agenda and includes 25 % of Swedish VAT). In order for the client to secure her package, the fee should be paid after the initial complimentary coaching session. The sessions are 60-90 minutes long.
The client agrees that it is the Client's responsibility to notify the Coach a minimum of 24 hours in advance (by rebooking on the online site or sending an email) of the scheduled session. If not being rescheduled, the session will be part of the package.
7) Procedure
The time of the coaching will be scheduled by the client based on Sofia Jagbrant’s online booking calendar. The coach will initiate all online scheduled calls either by the use of skype or zoom. If the client is not online and has not given any notification, the coach will leave the call after 10 minutes and the session will be counted as a full coaching session.
8) Confidentiality/Client Rights:
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICC Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
Confidentiality is subject to the following exceptions:
1. You may instruct me to release information to other health care practitioners in writing.
2. I may release information if subpoenaed or otherwise legally obligated or reasonably allowed to do so (Including circumstances where there is clear and imminent danger to yourself or another person).
3. Your confidential personal file is kept in a secure location and is retained for up to 4 years after you suspend services after which time all information will be destroyed in a proper manner.
4. Your confidentiality is always subject to exclusions dictated by national laws and regulations.
9) Record Retention Policy - GDPR
The Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 4 years.
10) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
11) Entire Agreement
This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations.
12) Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given.
13) Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
14) Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
15) Applicable Law
This Agreement shall be governed and construed in accordance with the laws of Sweden, without giving effect to any conflicts of laws provisions.
16) Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. The client agrees to the client by clicking Yes to the agreement in booking the coaching package on the online booking system.
17) Notes from sessions
I'm taking journal notes during our sessions such as own reflections and procedure of it in order to better remember and conduct follow up sessions with you. It is only me who has access to the notes and they are stored safely. Two years after our last session I remove the notes from the sessions. You have the right to see your journal notes, as well to ask me to destroy them.
Data Protection Policy (GDPR)
Sofia Jagbrant
Last updated 8th October 2018
Definitions
Company: means Sofia Jagbrant, a registered company.
GDPR: means the General Data Protection Regulation.
Responsible Person: means Sofia Jagbrant
Register of Systems: means a register of all systems or contexts in which personal data is processed by the company.
Data protection principles
The company is committed to processing data in accordance with its responsibilities under the GDPR.
Article 5 of the GDPR requires that personal data shall be:
7. Archiving / removal
Definitions
Company: means Sofia Jagbrant, a registered company.
GDPR: means the General Data Protection Regulation.
Responsible Person: means Sofia Jagbrant
Register of Systems: means a register of all systems or contexts in which personal data is processed by the company.
Data protection principles
The company is committed to processing data in accordance with its responsibilities under the GDPR.
Article 5 of the GDPR requires that personal data shall be:
- processed lawfully, fairly and in a transparent manner in relation to individuals;
- collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
- adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
- accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
- kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
- processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.”
- This policy applies to all personal data processed by the company.
- The Responsible Person shall take responsibility for the company ongoing compliance with this policy.
- This policy shall be reviewed at least annually.
- The company shall register with the Information Commissioner’s Office as an organisation that processes personal data.
- To ensure its processing of data is lawful, fair and transparent, the company shall maintain a Register of Systems.
- The Register of Systems shall be reviewed at least annually.
- Individuals have the right to access their personal data and any such requests made to the company shall be dealt with in a timely manner.
- All data processed by the company must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests.
- The company shall note the appropriate lawful basis in the Register of Systems.
- Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data.
- Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the company systems.
- The company shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
- The company shall take reasonable steps to ensure personal data is accurate.
- Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date.
7. Archiving / removal
- To ensure that personal data is kept for no longer than necessary, the company shall put in place an archiving policy for each area in which personal data is processed and review this process annually.
- The archiving policy shall consider what data should/must be retained, for how long, and why.
- The company shall ensure that personal data is stored securely using modern software that is kept-up-to-date.
- Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
- When personal data is deleted this should be done safely such that the data is irrecoverable.
- Appropriate back-up and disaster recovery solutions shall be in place.